The BigCommerce platform definitely doesn’t skimp on the latest features and capabilities for its users. Merchants who build their sites on BigCommerce have instant access to hundreds of tools right out of the box — no add-ons or extensions necessary! For retailers who want to take their stores to the next level, however, the BigCommerce marketplace is constantly releasing new apps, extensions, themes, and more.
If you want to take full advantage of everything that BigCommerce has to offer, these are some of the most popular and useful apps you should check out in 2021:
Zendesk Messaging, formerly known as Zendesk Chat, is a live chat software that makes it simple for customers to connect with service representatives in real time. The app is scalable, simple to use, and easy to integrate with your BigCommerce site.
Along with allowing your team members to chat directly with customers, additional features of Zendesk include:
- Tracking customer order history.
- A Customer search/Order lookup function.
- Viewing order details.
- A multichannel platform to stay connected across all devices.
- Tools to organize conversations based on customers’ unique needs.
- Customizable automated messages to answer questions or direct customers to the right agent.
The cost of Zendesk is affordable, even for small businesses, starting at just $5/month per agent. It’s a pretty small price to pay for a tool that can instantly upgrade your customer service team!
Signifyd can save you time, money, and dissatisfied customers by preventing fraud through specialized machine learning technology. The app has saved enterprises billions of dollars while helping retailers move into new markets with minimal risk. When integrated with BigCommerce, here’s how Signifyd works:
- When a customer places an order, Signifyd automatically reviews the details to search for signs of fraud.
- Signifyd will determine whether or not the order should be shipped.
- Retailers can rest easy knowing that Signifyd backs all of its decisions with a 100% financial guarantee.
- Since merchants don’t have to worry about paying for fraudulent charges, they can focus on expanding their businesses.
You can get a free 14-day trial of the service before deciding whether or not to integrate it permanently with your BigCommerce store.
Smile.io is a marketing and customer retention platform that helps retailers create reward programs that convert customers and reward loyal return buyers. The app has been used by over 50 million businesses around the globe, and users rave about its customizable and easy-to-use features.
Merchants can customize their own rewards programs by using Smile.io’s rewards system, whether they want to create a referral program, a points-based system, or VIP statuses for exclusive customers. Retailers can select how people can earn rewards, such as writing reviews, following the brand on social media, participating in contests, or an array of other activities. With the opportunity to earn special rewards and prizes, first-time buyers can easily be transformed into loyal customers.
Best of all, Smile.io is completely free to download, and there’s no recurring monthly fee for the lowest tier. This makes it perfect for small businesses trying to expand their customer base and encourage more people to write reviews! As businesses grow, they can pay a small fee of $49 per month to access even more capabilities and features for their reward programs.
If you want to improve your SEO rankings, FavSEO is a must-have app that connects directly with Google Webmaster Tools. Merchants will receive immediate suggestions for optimizing their product pages, find new keywords to target, and track their current target keywords on Google. Each storefront gets its own SEO “scorecard” to point out key areas that could be improved, and retailers can easily alter titles or descriptions with a bulk keyword editor.
FavSEO begins at just $19.95 per month, but packages designed for larger businesses and enterprises can get as expensive as $1,299 per month. However, anyone can try the service for free for 10 days before deciding whether or not to download the app.
ShipperHQ is currently recognized as the world’s #1 shipping rate management solution due to its flexible order fulfillment tools, delivery options, and international shipping capabilities. The multifaceted features of ShipperHQ can help retailers reduce cart abandonment rates, offer lower shipping costs to customers, and make cross-border shipping a breeze. Merchants can take full control of their shipping rates, view more than 40 different shipping providers from a single platform, and optimize their delivery methods.
ShipperHQ is the most popular shipping platform among BigCommerce users for several reasons, and you can find out just how beneficial it is with a free 30-day trial of its services. After that, rates for ShipperHQ begin at just $50 per month.
Whether you need to customize your BigCommerce site or improve your content marketing strategy, B2Commerce is here to help! B2Commerce consists of several BigCommerce experts who will keep your best interests in mind during every step of the website development process. If you want to migrate to BigCommerce from another platform, create a new site, or enhance your existing site, you’ll meet with a dedicated developer who can ensure a smooth transition.
To learn about the wide range of services B2Commerce has to offer, visit our home page for further detail or contact us directly by filling out this short contact form. We look forward to hearing from you!